Health Services Coordinator

Company Insight:
• Being a pioneer in post-acute management and care transitions with 19 years of experience, naviHealth is uniquely positioned to manage patients, improve clinical and financial outcomes, and share risk with payors and providers. We provide clinical service support alongside proprietary technology and advisory solutions that empower health systems, health plans and post-acute providers to navigate care episodes across the continuum, with the goal of reducing waste and improving patient outcomes.

Job Summary:
The Health Services Coordinator (HSC) serves as the main point of contact for healthcare providers and members that are receiving post-acute services. In addition, the HSC role serves as administrative (non-clinical) support for the remote clinical services team. This role is responsible for providing direct support to the multi-disciplinary team to anticipate and plan for continuum of care and discharge needs. The HSC is responsible for processing incoming faxes, inbound and outbound telephone communication, maintaining accuracy of database documentation and the completeness of the medical record and naviHealth database. The HSC for the health plans will be accountable for productivity, service and quality standards including but not limited to average speed of answer, hold time, refusal rate, abandonment rate, and processing speeds.


Required skills & experience (the 5 “must haves” to be considered):
1. High school diploma or GED required; Associate Degree or higher from an accredited college preferred
2. Able to use various office equipment, such as: copier, fax machine, telephone and scanner.
3. Familiarity with medical terminology and HIPAA laws strongly preferred
4. Must be organized and able to prioritize, plan, and handle multiple tasks/demands simultaneously
5. Required---Experience working in a call center environment. Experience in healthcare setting strongly preferred.

What you need to know:
• Please let candidate know that a drug screen and background check is required before we can send them to the client.
• Please note that the client is looking for candidates that are not scheduled for time off during the holidays except for Thanksgiving Day and Christmas Day.
• Looking for candidates with a Contact center/ call center background (preferably in a healthcare organization)
• Process inbound and outbound faxes and emails according to productivity and quality standards.
• Enter required data into the client's database accurately and in a timely manner.
• Contract Start date: Nov 19th 2019 (6 month project)
• This is role is in an office setting. All HSCs will be sitting in a big room together with 2-3 managers.

Reference : Health Services Coordinator jobs